Privacy Policy

1. Introduction

Lovely Tour and Travels respects your privacy and is committed to handling information responsibly. This Privacy Policy explains how information may be collected and used when you contact us or use our website.

2. Information We May Collect

When you submit a booking request or contact us, we may receive information such as your name, phone number, pickup location, destination, travel dates, number of passengers, vehicle preference and any message you provide.

3. How We Use Information

Information provided by customers may be used to respond to enquiries, process booking requests, arrange taxi or tour services, communicate about travel arrangements and provide customer support.

4. WhatsApp Communication

If you choose to contact Lovely Tour and Travels through WhatsApp, the information you send may be processed through WhatsApp and used to respond to your enquiry or booking request.

5. Phone Communication

When you contact us by phone, information shared during the conversation may be used to understand and manage your travel enquiry or booking.

6. Cookies

Our website may use basic browser technologies or cookies where required for website functionality, performance, security or analytics.

7. Third-Party Services

Our website may use third-party services such as WhatsApp, hosting providers, analytics services, maps or other tools. These services may process information according to their own privacy policies.

8. Information Security

We take reasonable steps to protect information received through our website and communication channels. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Information Sharing

We do not intend to sell customer information. Information may be shared when reasonably required to provide a requested service, process a booking, comply with applicable law or protect legitimate business interests.

10. Customer Choices

Customers may contact us to ask questions about information they have provided or to request correction of inaccurate booking information, subject to applicable requirements.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our services, website practices or applicable requirements. Updated information will be published on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy or the information you provide to us, please contact Lovely Tour and Travels.